In an effort to offer smart and modern service to the country's air travelers, Biman Bangladesh Airlines formally opened its ‘Smart call center’ on Sunday (Mar 24) at the Biman head office, Balaka. Managing Director and CEO of the national flag carrier Shafiul Azim inaugurated the smart call center by calling its short code number ‘13636’. Biman Director (Marketing and Sales) Mohammad Salahuddin, other Biman officials and journalists from different media were present, among others, local media reported.
Biman CEO said that Biman established the call center with its own management system and currently it is in the first phase. However, the airliner will outsource university students as part-time workers soon for prompt operation.
He also informed that for further enhancement of the services, the call center will be shifted to a separate building and state of the art features also to be included in the service.
Passengers can look for any information regarding Biman Bangladesh Airlines by dialing ‘13636’.
