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FAQ: Data Service |
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1 |
What is mycitycell Zoom? |
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mycitycell Zoom is CityCell's unparalleled
Data Service solution that functions as a
wireless internet connection as well as a
mobile phone. |
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2 |
What is the technology and how do I use it? |
CityCell's Data Service runs on CDMA2000 1X
platform. One can avail this wireless data
service through a PCMCIA Data Card / USB
Data Modem via a Laptop or a Desktop PC from
any location under CityCell's network
coverage. No telephone connection is needed
to connect to the internet.
Another option is a wap-based handset or
handsets with internal modem (e.g.
Nokia-3155, Nokia-6235). Through the WAP
supported handsets, you can browse the
internet directly; and the handsets with
internal modem can be connected to a
PC/laptop for getting internet access. In
this case, the handset works as a modem. |
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3 |
As a technology, how fast/good is CDMA 2000
1X compared to EDGE/GPRS? |
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The CDMA2000 1X technology, on which our
Data Service runs, is the fastest technology
in the telecommunications sector of
Bangladesh. Theoretically, our technology
offers you 5 ~6 times more speed compared to
that of GPRS and little better than that of
EDGE. At actual, you can expect atleast
thrice the speed of any other data service
technology in the country. In the concurrent
usage, the Speed will be minimum 38 kbps
with good network conditions. |
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4 |
What is my benefit in using this Wireless
Internet connection? |
Primarily you can get benefit in three ways:
• Convenience with speed
• Connectivity anywhere within our
countrywide coverage, this is the genuine
mobility service.
• Value for the Money you pay for the
service.
In addition, you can get high-speed Internet
access in a car, train, with clients, or any
place where you can operate your
mobile/laptop under CityCell's robust
network. |
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5 |
Please mention a special Corporate benefit
in using CityCell’s Wireless Internet
connection? |
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mycitycell Zoom offers you the most unique
feature of VPN (Virtual Private Network)
Service to get access to your corporate
network. With this VPN Service, you can get
connected to your corporate network or LAN
and enjoy all the facilities of your netwrok
including your corporate e-mail service. |
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6 |
What are the modalities & prices of your
Wireless Data Devices? |
CityCell offers you two Data Devices. Below
are the details:
• USB Data Modem (Huawei EC325 Data USB
Modem): Tk. 8,200 + connection price
• PCMCIA Data Card (Huawei EC321 Data Card):
Tk. 7,200 + connection price
• Connection Price: Tk. 800
Every device comes with a free installation
CD, installation guide, a hands-free device
and a manual. |
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7 |
What is the warranty-period for the data
devices? |
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1 (One) Year warranty on device, along with
life-time after-sales service. |
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8 |
What are the other features of your data
devices? |
• Data Modem
• Voice Calling Feature through hands-free
option
• Large capacity SMS box (upto 1000 sms
storage facility in the software)
• SMS with Long Message (upto 1,000
characters)
• Large capacity address book (upto 1,000
contacts in the software) |
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9 |
What are the other features of your data
service? |
• Supporting voice service (CityCell One-
Post paid Package)
• POP3 and SMTP Email service
• Corporate VPN (Virtual Private Network) |
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10 |
My company would like to avail CityCell CDMA
2000 1X Data Service [mycitycell Zoom]. What
are the necessary requirements? |
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By purchasing a minimum number of new
mycitycell Zoom Connections in your
company's name, you can become a Corporate
Client of Citycell Data Solutions Service.
Kindly submit a purchase letter in your
organization’s letterhead addressed to Head
of Corporate Sales, Pacific Bangladesh
Telecom Ltd. and your company can avail
corporate facilities. In addition to this,
we would also require user’s company ID and
2 passport-size photographs (as per BTRC
Rule). |
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11 |
What are basic benefits/facilities of being
a Corporate Client of CityCell Data
Solutions? |
• A special tariff plan than the
non-corporate customers.
• Dedicated Account Manager to ensure faster
one stop service.
• Customized credit limit.
• Priority service from our State-of-the-Art
front desk.
• Dedicated team consisting members from
Sales & Marketing, Customer Service, Billing
and Engineering to meet clients'
requirements. |
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12 |
I am an employee of XYZ Organization. I
would like to enjoy similar benefits
compared to my company connections. How is
that possible? |
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We have a special package for employees of
organization who will be able to enjoy exact
benefits/facilities as a corporate
connection. To avail this, please contact
your Relationship Manager. All we need is
copy of your ID card and 2 passport-size
photographs. Please submit the requirement
in your organization’s letterhead addressed
to the Head of Corporate and Direct Sales,
Pacific Bangladesh Telecom Ltd. In addition
to this, we would also require a refundable
deposit as per the mentioned credit limit
plan. |
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13 |
From where can I purchase Corporate Data
Connections? |
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Please contact your Relationship Manager (RM)
or CityCell's Nationwide Customer Care
Points (CCP). |
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14 |
Where can I purchase data connection for
personal use? |
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You can purchase mycitycell Zoom Data connection for
personal use from all the direct sales
points of CityCell. It is also available in
the authorized outlets of 1.Flora Telecom
Ltd. [At all branch addressing: Mirpur
Branch: 143, Shenpara, Parboto, Mirpur-10,
Dhaka-1216. Contact: 8035426, 01714025552,
01716355550, 01671091980, 01671091981.
Khulna Branch: 3, KDA Avenue, Ground floor,
Khulna. Contact: 041-2830388, 01711676354.
Sylhet Branch: 110, Mir Box Tola, Chowhatta,
Sylhet. Contact: 0821-813805, 0666-9041241,
01671092140. Chittagong Branch: San mar
Ocean City, Shop#442, 4th Floor, 997 CDA
Avenue, east Nasirabad, Chittagong. Contact:
0666-3000012, 0666-3000013, 01715936885.]
2.Leads Corporation Ltd. [Head office:
Adamjee Annexe 2 Building, 5th floor,
119-120 Motijheel C/A, Dhaka-1000.
Chittagong Branch: House#25, Road#2, O R
Nizam Road, R/A,
Chittagong.]
3.Tech View: [141-142 BCS Computer
City, 1st floor, IDB Bhaban, Sher-E-Bangla
Nagar,
Dhaka]. 4.Computer Source Limited. [For information on
Computer Source's outlets, please call
01191356660~5.] |
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15 |
What papers do I need to purchase a data
connection? |
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You need to submit 2 copies of your
photograph and a copy of your Photo-ID to
purchase a mycitycell Zoom data connection. |
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16 |
How long would it take to get a new
connection activated? |
The activation time needed for data
customers are:
• Weekdays (Sunday - Thursday): 24 hours
• Weekends (Friday - Saturday): 48 hours |
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17 |
I have purchased mycitycell Zoom Data
Solutions package. How can I setup the
connection? |
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The detailed setup instruction sheet is
provided to you with the package you have
bought. Please follow the instructions
written over there. In addition, you can
also call the customer care or your
respective Relationship Manager (for
corporate customers only). |
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18 |
How can I know my current data usage before
getting the bill? |
From your data connection software (Huawei
Mobile Connect), click ‘Tools’, then ‘Volume
Statistics’. You shall be able to view your
approximate usage (the actual usage will
vary from the amount showed in the mentioned
software). The usage showed in the software
is higher than your actual usage.
Alternatively, you may contact your
Relationship Manger (RM) or call the
customer care.
You will be able to check your usage details
from "Online Self Care" through CityCell
website (www.citycell.com) |
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19 |
What should I do if my connection is
disconnected due to exceeding credit limit? |
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All you have to do is to pay the bill
through Cash Card, or pay the bill at the
designated banks and send us the Bank
Deposit Slip or send the paid bill copy to
fax No- (02) 8823575 after paying the bill
amount in the banks. You may also contact
your Relationship Manager (RM). |
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20 |
How can I pay my Data Service bill? |
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You can pay your bills at the CityCell
designated banks (list below) or through
cash card. |
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21 |
Whom should I contact if I have any queries
or complaints? |
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For any query or complain, please contact
Customer Care or your Relationship Manager
(corporate customers only). |
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22 |
What are the pre-requisites to get
After-Sales Service? |
For general corporate clients the procedure
is to bring the ownership documents to avail
any service from corporate customer care
desk.
For the signed corporate clients, you need
to contact the concerned Relationship
Manager (RM).
For other customers, please communicate with
customer care with your ownership documents. |
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23 |
I have lost my Corporate Data Connection?
What should I do now? |
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The procedure is to make a General Diary (GD)
at your nearest police station & submit the
lost request application along with the
original ownership documents and copy of GD
with the customer care, or corporate
customer care desk, or call your
Relationship Manager, or fax the papers to
(02) 9891061. |
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24 |
How can I get itemized bill? |
Corporate Connections need to send a request
letter to corporate@citycell.com or fax to
9891061 in their company’s letterhead.
General customers should submit an
application at the customer care for the
itemized bill. You may be charged a fee for
the itemized bill. |
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25 |
mycitycell Zoom connection is currently
deactivated. How may I reactivate my
connection? |
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For general customers, please contact the
customer care. For corporate customers,
please contact your Relationship Manager (RM),
or send a request letter in company’s
letterhead addressed to the Head of
Corporate Sales, Pacific Bangladesh Telecom
Ltd. |
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26 |
My “Huawei Mobile Connect” software shows
“No Network”. Why? |
There could be a number of reasons when the
“No Network” notice will be shown in the
software:
• There is no RIM Card in the RIM Holder.
o Please put the RIM Card in the RIM
Holder and insert it into the device.
• The RIM Holder is not inserted into the
device.
o Please put the RIM Card in the RIM
Holder and insert it into the device.
• The RIM Holder is not properly inserted
into the device.
o Please insert the RIM holder with the
RIM Card fully into the device.
• The RIM Card is not installed in the RIM
Holder.
o Please put the RIM Card in the RIM
Holder and insert it into the device.
• The RIM Card is not properly installed (or
inserted) into the RIM Holder.
o Please put the RIM Card in the RIM
Holder and insert it into the device.
• If you are a PCMCIA Data Card user, then
the antenna is not pulled out from the card.
o Please pull out the antenna from the
device. |
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27 |
Can I browse the internet through my handset
as well? |
You can surely browse through the internet
using your handset. You can use the handset
in two ways:
• WAP:
o If you use a WAP enabled handset with
a WAP enabled RIM (connection), and then you
can browse the internet from your handset.
o At present, the WAP enabled CDMA
handsets in the market are: Nokia 3155 and
Nokia 6235.
• Modem for Computer:
o If you have a Data enabled handset
(with MODEM feature) with a Data enabled RIM
(connection), and then you can connect the
handset with your computer using a Data
Cable or IR Port (as applicable depending on
the handset feature) to use the handset as a
modem and to get connected to the internet.
o At present, Nokia 2112, Nokia 3155,
and Nokia 6235 handsets have the modem
feature.
o To setup a connection using the
handset modem:
i. Go to the New Connection Setup
of your computer and make a new connection
(needs elaboration)
ii. For Nokia 6235, please type in
the extra command line “at+crm=1” in the
“Advanced” tab of the “Modem Properties”.
Otherwise, the connection will not work. |
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28 |
Can I have Voice Service in my “mycitycell
Zoom” Data connection? |
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Yes. All the data connections have CityCell
One (or equivalent/converted new package)
connectivity, unless you have chosen any
other voice connectivity. |
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29 |
May I know my specific data usage so far in
a single billing cycle? Also what is my
usage over the bundle usage plan? |
Yes. It is going to be provided in three
phases:
• At present situation, please call your
respective RM (Relationship Manager) to know
the details.
• Please call customer care. The information
will be available in the Unicorn system, or
call your respective RM (Relationship
Manager) to know the details.
• Please login to the Online Self Care
System through CityCell website. You can
also call our customer care. |
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30 |
What should I have in my laptop to use a
PCMCIA Data Card? |
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Your laptop needs to be equipped with a
PCMCIA Slot of Type 2. |
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31 |
My laptop does not have a PCMCIA Slot. What
should I use? |
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You can surely use a USB Data Modem to use
the mycitycell Zoom connection. |
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32 |
My laptop is equipped with a Mini PCMCIA
Slot. What should I use? |
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You can surely use USB Data Modem to use the
mycitycell Zoom connection. We do not yet
have any PCMCIA Data Card with the
specification of Mini PCMCIA standard. |
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33 |
What is the maximum speed that mycitycell
Zoom connection can provide? |
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153.6 kbps (Equivalent to 19.2 Kilo Byte Per
Second). |
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34 |
How Can I avoid possibility of
disconnection? |
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General customers can communicate with the
call center to know your bill details.
Corporate customers can call to their
respective Relationship Managers (RM).
Alternatively, any customer can visit
CityCell web page and log on to "Online Self
Care" to know your usage and bill status .
In addition, you can pay your bills in
advance through CityCell Cash Card or by
visiting any of CityCell's bill receiving
points. |
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35 |
What are the coverage area? |
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mycitycell Zoom can be used in all places
under CityCell's coverage area around the
country. (61 Districts, 470 Thanas). |
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36 |
Can I switch from my existing data package
to another package? If yes, then how? |
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You can surely switch from your existing
data package to another package. All you
have to do is visit a customer care point of
CityCell, inform about your requirements,
and pay the migration charges (Tk. 100.00 +
15% VAT). |
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37 |
Can I take only RUIM? |
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Yes, you can take only RUIM. In that case,
you have to pay connection charge of TK.
800. |
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38 |
Can I add data to my existing postpaid
package? |
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Yes, you can take data to your existing
postpaid package with a charge of Tk. 100 +
15% VAT. You may need to submit additional
security deposit. |
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39 |
Can I configure my POP3 e-mail? |
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Yes, you can configure your POP3 e-mail.
Please refer to the "Data Service FAQ"
prepared by the engineering department. |
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40 |
Can I take prepaid connection? |
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No. |
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41 |
Can I transfer my postpaid connection to
prepaid connection? |
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Sorry, a postpaid connection cannot be
transferred into a prepaid connection. |
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42 |
Can I transfer my prepaid connection to
postpaid connection? |
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Sorry, a prepaid connection cannot be
transferred into a postpaid connection. |
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43 |
I am a Post Paid customer and in the middle
of my bill cycle. Can I take data
connection? |
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Yes, you can surely take data connection in
the middle of your bill cycle. |
